Frequently asked questions

Is this website legit? Yes! (About Us page coming soon-ish)

  • Our original store ‘lotusfairy’ has over 80k sales and 14,000+ positive 5 star ratings on the ‘the crafty, four-letter-beginning-with-E website’ (you know the one)

Do you sell wholesale?

  • On a case by case basis! Send me a message with a list of the items you are interested in info@shopearthshine.com

Do you have a physical store?

  • No, we ship from our home studio in Toronto, Canada (sorry, no local pick up - we don’t do craft shows either. I’m a hermit)

Are your gemstones real?

Will it tarnish?

Where do you ship?

  • Currently we ship within Canada, USA, Australia and NZ
  • Please read our Shipping Policies before purchase.

How much is shipping?

  • USA flat rate: $6.89US for most small orders
  • Canada: $5CAD Untracked/Uninsured letter mail (only for small items) or calculated shipping via Canada Post Expedited parcel
  • AUS/NZ $19.99 flat rate shipping

How long before you ship my order?

  • Everything is made to order, quality checked, and wrapped up safely, just for you! Processing time is 1-3 days (maybe a bit longer around the holidays)

    How long is delivery?

    • Once your package has shipped, I don’t have any control over delivery dates. These are estimated delivery windows:
    • USA - 3-5 business days 
    • Canada - 2-10 business days (up to 3 weeks for letter mail)
    • AUS/NZ - 21-40 days 

    Do you accept returns?

    • All items are final sale. We are not able to offer returns, refunds or exchanges.

     

    NEW ⚠️USA tarrifs

    • Beginning on May 2/25 - Finished products using ANY components* that are made in China, will be subject to tariffs upon delivery (*any item containing one component/raw material manufactured in China renders the entire item as ‘made in China’ - and must be marked as such, for the purpose of tarrifs, as per the CBP. Necklace chains, ear hooks, clasps, etc are all considered components)
    • All U.S. shipments will be subject to “physical verification” of discernable Country of Origin marking. (Aka, your packages are being opened to verify the ‘made in’ sticker is present)
    • If you refuse to pay any additional taxes/tariffs/fees with USPS, your package will be sent for disposal. We cannot provide refunds or replacements for packages that are ‘Return-to-sender’ or refused.

    My package hasn't arrived!

    • Verify that the shipping address was correct.
    • If the tracking is not updating or has not been scanned within 14 days, please contact me.

    It says delivered, but I can’t find it!

    If you are unable to locate your package and it says delivered:

    • Check with other members of your house to see if they picked up the mail and forgot to tell you.
    • Ask the neighbours on each side of your home
    • Check between flyers and junk mail (our packages are small and can be easy to miss!) 
    • Check between doors/front porch/garage or other accessible areas.
    • Contact your local Postmaster
    • If the tracking number indicates the package was ‘Delivered’ unfortunately we are not able offer replacement or refunds. 

    My item arrived damaged, what do I do?

    • This RARELY happens, but not to worry! Please save all packaging and take photos of the damage and email them to info@shopearthshine.com, and reference your order number in the subject line. 

      Do you take requests?

      • We can do *basic* custom things (necklace sizing, make earrings into necklace, etc) but anything that requires making a new idea/concept from scratch, or resizing/soldering/metal smithing, no.
      • you can contact me at info@shopearthshine.com

      Do you send items to influencers? 

      • Maybe! Contact me via your IG page (@shopearthshine)

      Please see full Shipping + Policies sections for more details