Frequently asked questions

Is this website legit? Yes! (About Us page coming soon)

  • Our original store ‘lotusfairy’ opened in 2011, and has over 80k sales and 14,000+ positive 5 star ratings on the ‘the crafty, four-letter-beginning-with-E website’ (you know the one)

Do you sell wholesale?

  • On a case by case basis! Send me a message with a list of the items you are interested in info@shopearthshine.com

Do you have a physical store?

  • No, we ship from our home studio in Toronto, Canada 

Are your gemstones real?

Will it tarnish?

Where do you ship?

  • Currently we ship within Canada, Australia and NZ
  • USA please shop on our Etsy page for prepaid tariffs
  • Please read our Shipping Policies before purchase.

How long before you ship my order?

  • Everything is made to order, quality checked, and wrapped up safely, just for you! Processing time is 1-3 days (maybe a bit longer around the holidays)

    Do you accept returns?

    • All items are final sale. We are not able to offer returns, refunds or exchanges. If there is any problem with your order when you receive it, please let me know!

      My package hasn't arrived!

      • Verify that the shipping address was correct.
      • If the tracking is not updating or has not been scanned within 14 days, please contact me.

      It says delivered, but I can’t find it!

      If you are unable to locate your package and it says delivered:

      • Check with other members of your house to see if they picked up the mail and forgot to tell you.
      • Ask the neighbours on each side of your home
      • Check between flyers and junk mail (our packages are small and can be easy to miss!) 
      • Check between doors/front porch/garage or other accessible areas.
      • Contact your local Postmaster
      • If the tracking number indicates the package was ‘Delivered’ unfortunately we are not able offer replacement or refunds. 

      My item arrived damaged, what do I do?

      • This RARELY happens, but not to worry! Please save all packaging and take photos of the damage and email them to info@shopearthshine.com, and reference your order number in the subject line. 

        Do you take requests?

        • We can do *basic* custom things (necklace sizing, make earrings into necklace, etc) but anything that requires making a new idea/concept from scratch, or resizing/soldering/metal smithing, no.
        • you can contact me at info@shopearthshine.com

        Do you send items to influencers? 

        • Maybe! Contact me via your IG page (@shopearthshine)

        Please see full Shipping + Policies sections for more details